At Hanover Tyke, we want you to be completely satisfied with your purchase. If for any reason you are not, our return policy is designed to make the process as easy as possible.
1. Return Period
You may return items within 30 days of the purchase date for a full refund or exchange, provided they are in their original condition, unused, and in the original packaging.
2. Non-Returnable Items
The following items cannot be returned:
- Items that have been used or washed.
- Clearance or sale items.
- Custom or personalized products.
- Gift cards.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at contact@xaltax.xyz or call 918-716-2264 to request a return authorization.
- Prepare Your Return: Pack the item securely in its original packaging, including all accessories and paperwork.
- Shipping: You will be responsible for the shipping costs associated with returning the item unless the return is due to an error on our part.
4. Refund Process
Once we receive your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.
5. Exchanges
If you would like to exchange an item for a different size or color, please contact us to initiate the exchange process. We will provide you with instructions for returning the original item and placing a new order.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receipt. We will provide instructions for returning the item and issue a replacement or refund.
7. Contact Us
If you have any questions or need assistance with your return, please contact us:
Hanover Tyke
Street: 4278 Heather Sees Way, United States
Hotline: 918-716-2264
Email: contact@vannestle.com